Getting Started

What is Tribes.AI?

Tribes.AI offers businesses and teams fully-automated time tracking with revenue attribution that finds unbilled hours and drives teams closer to hitting their revenue target. By removing the human effort in time tracking, Tribes.AI eliminates manual errors and allows employees to focus better on what matters. 

How does Tribes.AI work?

Tribes.AI securely connects to the APIs of your team's tools, collecting activity signals in real-time and using them to auto-calculate and aggregate hours worked per employee across the different tasks, clients, and projects.  With a single Tribes.AI account, your employees can rest assured that 100% of their work across their connected tools counts.

How do I start using Tribes.AI automated time tracking?

By signing up! With one click, you can create your Tribes.AI account using your Google Workspace or Microsoft 365 work email. The next step will then be for the manager (or any other admin user) to do a one-for-all connection of the team's tools; meaning that the one-time connection works across all team accounts.   How well Tribes.AI can track your team's entire work depends on how many of their tools are connected. The more you connect, the more digital signals Tribes.AI can process, and the more your timesheet data can capture your team's entire work.

Does Tribes.AI offer a free trial?

Yes. Tribes.AI is free for the first 7 days and we'll remind you 2 days before your free trial ends. If you don't continue to a paid plan, we will wait another 7 days before permanently removing your data.

What do I do after creating a Tribes.AI account?

If you're a manager (or an admin user), connect your team's tools on the Data Sources page. If you're not, just get to doing what you love and let Tribes.AI do the tracking for you. 

Automated Time Tracking

Does Tribes.AI allow integration with other time tracking tools?

Yes, Tribes.AI currently integrates with Clockify and Toggle. And among other things, this integration allows Tribes.AI to import your existing tags and labels for tasks, projects, and clients. This keeps your data reports familiar and easy to understand and makes your transition to fully automated time tracking smoother.

Does Tribes.AI take screenshots or provide any other proof of work?

At Tribes.AI, we believe that proof of work should ultimately be employees’ output; not some out-of-context screenshots. Talents at high trust companies have been found to be 50% more productive and more than twice as energized compared to their micromanaged counterparts.

What if I forget to clock in at the start of a day/task?

You don't need to. And this is one of Tribes.AI's coolest features. Time tracking is fully-automated and always-on; as long as your tool is connected as a data source. So whether you're within your core working hours or cracking some midnight nuts, Tribes.AI tracks every minute of activity.

Can I edit Tribes.AI time estimates?

Tribes.AI’s time estimates are entirely reliable and may not be modified. However, you may choose to first use them for auditing manual timesheet entries before finally making a complete switch.

Can Tribes.AI track multiple activities at the same time?

Certainly. Tribes.AI is engineered to track digital activity signals for multiple activities across several devices and employees, simultaneously. 

Revenue Attribution

How does Tribes.AI obtain revenue data?

Tribes.AI uses secure invoicing and accounting integration to collect data from client invoices, match them to relevant clients or projects and link them back to the relevant employee tasks and activities. 

Does every employee see company-wide invoice figures?

Definitely not. Only authorized top-level users, such as managers, can see such classified information.

What if employee activities are not directly linked to revenue?

Tribes.AI’s performance management approach offers great value even for activities not directly linkable to revenue. By visualising historical data on hours worked, managers and teams can review performance uncover hidden trends in employee work pattern.

Taxonomy

Can Tribes.AI preserve the existing naming systems for tasks, employees, clients, etc?

Yes. When you integrate your apps with Tribes.AI, it automatically imports the existing tags and labels which your team is already familiar with, reducing the friction in their transition process.

Can my team make changes to the imported tags and labels or create new ones?

Yes. Your team can always modify and update the taxonomy they imported from their work tools. They can also start new projects/clients on a clean slate by creating new labels and tags that are intuitive and relatable. 

Integrations

What kind of apps can Tribes.AI integrate?

Tribes.AI integrates with apps and work tools across several categories, including Productivity and Work Suite like Google Workspace; Collaboration and Communications like Slack; Project Management like Jira; Accounting and Invoicing like Xero; Sales, Marketing, and CRM like HubSpot; and Manual Timesheets like Toggl. We are constantly working on supporting all the popular tools that teams use to get work done. Check out all the apps we already support.   

What if Tribes.AI does not offer integration for our key industry-specific tools?

Tribes.AI offers custom integrations for less popular and specialized tools. You can request one via the Data Sources page under Settings on your dashboard's left-hand menu.

What can I do with Tribes.AI's integration?

You can do so much more. In addition to relaying digital activity signals to auto-calculate time spent, certain app categories improve Tribes.AI's capabilities for your teams. These include importing existing taxonomy from project management and manual time tracking tools and collecting invoice data from invoicing and accounting tools.

Do I have to pay for each integration?

No. Integration is free. You will not incur any extra charges for bringing the tools that help you get work done.

Reporting

Can Tribes.AI generate data reports by category, e.g., per employee, client, and project?

Absolutely. You can generate reports that show time estimates for each employee, project, and client. This saves you the headache of manually sorting time estimate data.

What reports can Tribes.AI produce with the data from the team's tools?

Tribes.AI has data handling capabilities similar to Tableau's, letting you create and combine a ton of reports. Reports provide metrics covering hours worked, revenue, work logs, and response time across projects, clients, employees, employee groups, etc. However, you will decide which metrics are useful to your teams.

Pricing

How much does Tribes.AI cost?

Tribes.AI offers flexible fully automated time tracking plans and pricing for teams of different types and sizes, starting at $9.95 per user per month. Detailed pricing information is available on our pricing page

What payment methods does Tribes.AI accept?

We currently only accept credit card payments. We allow you to securely and conveniently pay for your plan with your credit cards.

Does Tribes.AI offer credits?

No. Tribes.AI does not currently offer user credits.

What will be the cost of adding one user over our plan's limit? e.g., a 501st user on a 500-user plan

Please get in touch with our Sales team using the form on the Support page. Someone from the team will immediately get back to you to discuss applicable costs.

Can I switch to a different plan before my current subscription ends?

Yes. We support our customers' growth by allowing them switch to a higher plan mid-way through a current plan. You can also negotiate to move to a lower plan to support your team's changing time tracking requirements. Kindly use the form on the Support page to get in touch with the Sales team. Someone from the team will immediately engage you to discuss the applicable and suitable terms.

What if I have more than 1,000 employees?

We support teams of all sizes. Please get in touch with our Sales team via the Support page form, and someone from the team will immediately reach out to you with our flexible plans for your team.

Do we get a refund if we cancel before our plan expires?

It would break us to see you go. But if you ever have to cancel your plan before it expires, please contact our Sales team via the contact form on the Support page.

Security and Privacy

How does Tribes.AI protect company data?

Tribes.AI stores all company data on the Google Cloud, and each company data is securely encrypted and warehoused separately from another. Hence, the risk of a compromise/mix-up is reduced to its barest. Customers also have the option to choose a data hosting location across the EU, the US, and Australia to support any extra data protection regulations.     

What kind of digital signals does Tribes.AI see?

Tribes.AI stores only event signals from work tools to offer maximum protection to businesses and employees. See how we protect sensitive business data and employee privacy

Will Tribes.AI give my employer access to my personal data?

No. Only you and your manager can access your work data, not the HR or even the CEO.

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